All health care professionals make judgements which can be harmful and negatively affect the establishment of therapeutic relationships. Fortunately health care providers can learn to mitigate judgments and effectively convey empathy to clients and patients.

The Empathy Effect: Countering Bias to Improve Health Outcomes is a fast-paced and highly interactive workshop that introduces six essential techniques to express empathy and enhance communication. Participants are provided with an opportunity to practice these skills and techniques in a safe and structured environment through small group exercises, video enactments and role play.